Frequently asked questions
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What sizes and files do I get?
Each print comes ready for standard frame sizes: 5×7 — $12, 8×10 — $17 and 11×14 — $22. You can also get all three sizes for $25. Use the "Compare print sizes" guide in the shop to pick. Files are high-resolution and print-ready.
How do custom pet portraits work?
Choose a size and check out, then email a clear photo of your pet to custom@bloopzoo.com with your order number. Each portrait is hand-painted with high-grade acrylics on premium 100% cotton canvas.
How long do custom canvases take?
Please allow approximately 3 weeks for your custom painting to be completed before it ships. We'll keep you posted along the way.
Do you offer different canvas thicknesses?
Canvases come with a 3/4-inch profile as standard. You can upgrade to a gallery-style 1.5-inch-thick canvas for an additional $15 at checkout.
What about shipping and returns?
See our Shipping & Returns page for full details.